Refund policy

Returns Within 14 Days

You have the legal right to cancel your order within 14 business days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the 14 days.

Sintra Martins Internet Store will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Sintra Martins Internet Store will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange and place a new order.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.

 The following items may not be returned or exchanged:

– Personalized items or goods which have been made to a customer’s specification;

– Any beauty product or fragrance;

– For reasons of hygiene we do not accept the return of any pierced earrings, ladies’ and men’s briefs, bathing suits and bikini bottoms, unless the protective adhesive strip is still in place or the item is unsoiled and in a saleable condition.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

For all returns, except where the item is defective and a replacement is not available, you will be required to arrange and pay for the return of the products to us.

 All returns are subject to the review and approval of the Sintra Martins Internet Store staff.

 Returns after 14 days;

 Returns received outside the above time frames will not be accepted.

 

Procedure for Returning Goods

Please email sales@saintsintra.com to request for returns.

Please be aware that international customs duties are NOT refunded for shipments outside the USA. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Sintra Martins Internet Store within the above stated timeframe. Please note that Sintra Martins Internet Store does not accept liability for returned goods.

 When returning items you are strongly recommended to obtain proof of shipment or the relevant shipper’s airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is defective.

 

Receiving a Refund

You have the legal right to cancel your order within 14 business days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. Please note that all shipping costs are the customer’s responsibility and will not be supplied or refunded by Sintra Martins.

 

Please refer to our terms and conditions for more information on returning items purchased from the Sintra Martins Internet Store.

 

If you have further questions, please email: info@saintsintra.com